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How can we help you?
General
Pricing & Billing
Tech & Scaling
Ops & Support
What is Parcelers and how does it work?
Parcelers is an all-in-one logistics platform that centralizes quotes, bookings, and international shipment tracking in one place.
We connect you with multiple carriers so you can compare, choose, and automate your logistics without friction.
What kind of companies can use Parcelers?
We primarily work with:
• E-commerce shipping 150+ daily orders
• Cross-border businesses
• International wholesalers
Especially if you are tired of expensive and complex traditional solutions.
Does Parcelers replace DHL, FedEx, or other couriers?
We don't replace them — we optimize them.
Parcelers allows you to access multiple providers from a single platform, with better rates, more visibility, and less complexity.
Why choose Parcelers over other solutions?
Because we don't just move packages — we give you control, clarity, and growth:
• Lower costs
• More speed
• Total automation
• Better experience for your customers
How much can I save using Parcelers?
Our clients can reduce their international logistics costs by up to 30%, depending on volume and routes.
Are there contracts or hidden fees?
No. We work with a transparent model:
• No complex contracts
• No hidden costs
• Pay-as-you-go or subscription based on your volume
How does Parcelers make money?
Our model combines:
• Volume commission (marketplace)
• SaaS subscriptions for high-volume clients
• Additional services like insurance and custom integrations
Does it integrate with my online store?
Yes. Parcelers integrates easily with:
• Shopify
• Amazon
• WooCommerce
• Custom APIs
This allows you to automate bookings, tracking, and customer communication.
What processes can I automate?
You can automate:
• Quoting
• Label generation
• Shipment booking
• Real-time tracking
• Customer notifications
All from a single platform.
Do I need technical knowledge to use Parcelers?
No. Our system is designed to be simple and intuitive, and we also provide support to guide you through the implementation.
Does Parcelers work if I am growing fast?
That's exactly what it's for. Our platform is designed to help you scale without logistics becoming a bottleneck.
Can I start small and scale later?
Yes. You can start with the marketplace (freemium) and then scale to:
• Automations
• APIs
• Advanced SaaS solutions
What type of shipments can I manage?
• International shipments (cross-border)
• B2C shipments (e-commerce)
• B2B shipments (wholesale)
How does tracking work?
We offer centralized real-time tracking, which reduces claims and improves the end-customer experience.
What happens if there is an issue with a shipment?
Our Customer Experience team responds in less than 2 hours (SLA), helping you resolve any incident quickly and with a human touch.
Are shipments insured?
Yes. We include insurance options (cargo & content insurance) to protect your merchandise and reduce risks.
How do you handle customs and regulations?
Our partners have integrations to make the process expeditious while complying with the regulations of each country.
How do I start?
Very simple:
You answer our Assessment Survey to verify which solution is the best fit for your company.
We evaluate your operation and assign you an Advisor.
We help you integrate and start shipping.
Do you offer support?
Yes:
• 24/7 Support
• WhatsApp, email, and digital platforms
• Strategic guidance
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