1. Introduction
These Terms and Conditions govern the use of the PARCELERS website (www.parcelers.com) and the services provided by PARCELERS INC ("PARCELERS"). By accessing or using this website and its services, you agree to comply with these terms.
Please note that specific terms may vary depending on the country or service.
2. Intellectual Property
2.1 CopyrightAll content on this website is the property of PARCELERS INC and is protected by copyright laws.
2.2 Authorization to ReproduceYou may reproduce material from this website only if:
- It is used for informational and non-commercial purposes.
- It is not modified in any way.
- No unauthorized use of PARCELERS trademarks is made.
2.3 TrademarksPARCELERS and PARCELERS.com are registered trademarks. No license is granted to use these trademarks without prior written consent. All other trademarks mentioned belong to their respective owners.
3. Website Use
3.1 User Feedback
PARCELERS welcomes feedback, ideas, and suggestions. However, PARCELERS is not obligated to respond and may freely use any submitted information.
3.2 Interactive Features
Interactive features such as tracking and comments are provided for convenience and must only be used for their intended purposes.
3.3 Accuracy of Information
While PARCELERS strives to maintain accurate and updated information, the website may contain errors or outdated content. PARCELERS is not responsible for external content linked or referenced.
3.4 Viruses
PARCELERS makes reasonable efforts to ensure the website is free of viruses but does not guarantee it. Users are responsible for implementing their own security measures.
4. Legal Disclaimers
4.1 Disclaimer of WarrantiesAll services, content, and information are provided "as is" without warranties of any kind. PARCELERS disclaims all express and implied warranties, including: Merchantability, Fitness for a particular purpose, and Non-infringement.
4.2 Limitation of LiabilityTo the fullest extent permitted by law:
- PARCELERS is not liable for indirect, incidental, or consequential damages.
- Total liability shall not exceed USD 100.00.
These limitations are considered fair and reasonable and do not affect non-waivable consumer rights.
5. Services and Operations
5.1 Products and Services
All transportation services are subject to PARCELERS Terms and Conditions of Carriage, which may vary by country.
5.2 Confidentiality
All customer information is treated as confidential and will only be disclosed when necessary to provide services.
5.3 Transport Documents
As a member of APAC (Panamanian Association of Freight Forwarders Agencies), all transport documents are governed by APAC terms and Panamanian law.
6. Service, Payment, and Return Policies
Warranty and Receiving
Once a service has been processed, no refunds will be issued. Claims must be made within 24 hours of receiving the package to cs@parcelers.com.
Payments
Full payment is required to process services. Accepted methods: VISA and MasterCard via secure transactions.
Geographic Coverage
PARCELERS provides services to and from Panama globally. Delivery times depend on the destination.
Cancellations and Refunds
Orders can be canceled via: My Account > Orders. Refunds may take 3-7 business days. Cancellation fees may apply depending on the courier.
7. Jurisdiction and Contact
These Terms and Conditions are governed by the laws of the Republic of Panama. Any disputes shall be resolved in the courts of Panama.
For claims, cancellations, or inquiries, contact us at: cs@parcelers.com
This document consolidates and replaces previous versions of PARCELERS Terms and Conditions.